BRENO RAMOS MIGUEL
Full-stack Developer (JavaScript Focus) | Technical Support Analyst
Rio de Janeiro, BR.About
Proactive Technical Support Analyst with 1+ year experience in automated systems, strategically transitioning to Full-stack Development with a strong focus on JavaScript and automation. Proven ability to resolve complex technical issues, ensure stringent SLA compliance, and deliver effective bilingual technical communication (English/Portuguese), ready to leverage these skills in a dynamic development environment.
Work
EZTech Tecnologia e Automação
|Analista de Suporte Técnico
Rio de Janeiro, RJ, Brazil
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Summary
Managed daily technical support for automated systems, ensuring high availability and client satisfaction through proactive problem-solving and strategic reporting.
Highlights
Provided expert technical support for automation systems, successfully resolving 20-25 daily incidents and maintaining critical operational continuity.
Achieved 100% SLA compliance, consistently resolving critical issues within 1 hour and general issues within 24 hours, utilizing automated report analysis to preemptively address potential disruptions.
Developed and delivered comprehensive technical training for partners, significantly enhancing their system proficiency, and authored detailed technical reports to document solutions and improvements.
Colégio Santo Agostinho
|Jovem Aprendiz
Rio de Janeiro, RJ, Brazil
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Summary
Supported operational efficiency and client satisfaction through meticulous technical documentation and direct customer engagement as a Young Apprentice.
Highlights
Developed and maintained comprehensive technical documentation, improving accessibility and clarity for operational procedures and user guides.
Provided effective operational support and direct customer service, resolving inquiries and contributing to a positive user experience.
Education
IBMR
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Tecnólogo
Análise e Desenvolvimento de Sistemas
Senac RJ
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Técnico
Informática
Languages
Portuguese
English
Fluent
Skills
Frontend Development
JavaScript, HTML5, CSS3, Vue.js.
Backend Development
Node.js, SQL, Java.
Databases
MySQL.
Operating Systems
Linux, Windows.
Development Tools & Methodologies
Git, VS Code, Scrum.
Technical Support & Operations
Advanced Troubleshooting, SLA Management, Automation Systems Support, Technical Documentation, Operational Support.
Problem Solving & Analysis
Complex Problem Resolution, Data Analysis, Critical Improvement Identification, Multiple Priority Management.
Communication & Collaboration
Bilingual Technical Communication (English Fluent), Partner Training, Technical Report Writing, Client Service.
Work Ethic
High-Volume Environment, Pressure Management.